Palm Device Troubleshooting Information



Undocking/Docking Can Cause Fatal Error

It is reported that when undock/dock the Palm in the cradle, using the SyncRouter, there WILL be an "fatal exception" on the Palm. This is due to the fact that the Palm is re-using the old connection (it is not automatically disconnecting whenyou undock) but SyncRouter immediately sees the undock and need a new connection on the next dock. This leads to SyncRouter  receiving a "strange" packet and it returns some packet to the Palm that produces the fatal exception.

The workaround: in the connection/network settings on the Palm, set the connection timeout to "Immediate". This forces the connection to close as soon as you undock the Palm.