WEA Level 2 - Support Resources

WEA Level 2 Support Resources

This web page contains miscellaneous utilities, instructions, and other information useful for day to day L2 activities.

Level 2 Network Server Resources
Viewing PMRs Without Retain ID
Web Based Access To PMRs
Document Print Setup
Configuring Lotus Notes
WEA Level 2 Machines
Transferring Fles To and From IBM
CMVC Access

Level 2 Network Server Resources

Server for sharing ESS logs/data with Development/Level 3: net use * \\fatfish\xdisk /u:xdisk
Server for Level 2 usage: net use * \\pvcsvr\software /u:wpsadmin
Server/folder for placing SW on pvcsvr "net use * \\pvcsvr\e$ /u:Administrator" and scope to software\software
Server for L2 Web Site: net use * \\mpfa\C$ /u:Administrator

Server for misc software: net use * \\bambam\software

Server for misc Old builds (probably temporary): net use * \\cinta03\42oldbuild\cd1
Server for misc New Builds: net use * \\cinta03.raleigh.ibm.com\42newbuild
Server for Miscellaneous software: net use * \\zeitouni5\rushsoft
Server for Miscellaneous software: net use * \\sdsmsrv\software

Web Site for Miscellaneous Software: http://w3-103.ibm.com/software/xl/portal/_s.155/828/.cmd/ad/.ar/sa.selectBrand/.pm/-/.c/602/.ce/830/.p/410?PC_410_brand=lotus
(This one needs MS IE. On the left sideof the page is a link - 'Software Downloads', that is the link to the actual database)

Site for ftping files to/from customers: ftp://testcase.boulder.ibm.com/ps/fromibm/pvc/

Microsoft Updates web site: http://www.microsoft.com/downloads/updateservices.aspx?DisplayLang=en

Viewing PMRs Without Retain ID

(Note, not all of the following will be displayed after your first time using this
web page/site(s))

1) Connect to URL "http://w3.viewblue.ibm.com/".

2) Enter a valid IBM Serial Number (859119 or C-1ARV), and click the "Logon" button.

(you might see a "ViewBlue Flash" page displayed, if so, click "Continue").

3) In the "IBM Public Information and Services Main Menu" web page, at the bottom of the page, click the link "QAAuthor(WWQ&A" to search for text string(s), or "QASearch(WWQ&A)" to search using a PMR #.

QAAuthor Selected

1) In the "QAAuthor" web page, select the " Search Search all Defect and Tech Q&A Items", click the "Continue" button.

2) In the "Search All Available Databases" web page, enter your text search criteria (i.e. "dsb pvcbe" with no quotes) in the "Search Argument" field, then click "Search".

3) If items are found that meet your search criteria, in the resulting "Problem Managment Software (PMS)" web page, in the list of items found, click on the associated "Record number" link to view your PMR.

QASearch Selected

1) In the "Search for Service and Support Information" web page, to the right of the "Defined Searches" field, click the "Go" button.

2) In the "Search All Available Databases" web page, in the "Search argument" field enter the PMR # (i.e. 66396 ) followed by space and "b" followed by the center (i.e "999") (i.e this query will be "66396 b999"). For the "Library" field, select
"PMS (Problem Management Records, Defect Problems, Q&A In Process)", then click the "Search" button.

3) In the "Problem Management Software (PMS)" web page, your item should be displayed as a link (i.e. "66396,999,000"), click this link to view your PMR.

Web Based Access To PMRs

1) Using the browser of your choice, connect to URL "https://longspeak.boulder.ibm.com/retweb/servlet/QuickViewServlet?fn=logon "

2) When queried, enter your Retain ID and password. This web site is quite intuitive (riotous laughter ensues). Just follow the "instructions".

Document Print Setup

(if you find an easier way, please inform the author! If the following section does not work, perform the steps in If The Web Install Does Not Work )

1) Using the web browser of your choice, connect to URL "http://w3-3.ibm.com/tools/print/gpinfo.nsf/vtexts/E2E".

2) Click on the link "Installation Page".

3) In the "Global Print" "Install a Printer" web page, select your Geography (NA), Country (US), Site (RTP), and Building (500), in that order (this selection will automatically take you to the next page).

4) In the resulting Printer List page, select the appropriate printer link (i.e. "Install usrtpl8m" for color printer, or "Install usrtpl8n" for B&W + Fax, both printers in 500/B132) might get a Security Warning, if so, click "Yes".

5) In the "Printer Install for : usrtpl8(whatever)" web page, in the "Choices" section, select "Set as the default Windows printer", and "Print a test page to this printer", then click "Start".

(at this point you might get a popup "IBM Global Print" stating you do not have the correct IPMT version loaded, click "Yes" to automatically download it).

6) After several minths, a message should be displayed stating "Printer installed OK. Press Done to return", then click "Done".

7) Print a test page and git to werk!

If The Web Install Does Not Work

1) Obtain the Infoprint software by connecting to URL "http://w3-3.ibm.com/tools/print/index.html" and click the "Install" link.

2) In the subsequent page, click the "Download" link and save to a temporary file.

3) Using Windows Explorer, locate the downloaded file ("w32plug.exe") and double click it.

4) In the "IBM GPWS - InstallShield Wizard" dialog box, accept the License Agreement and click "Next".

5) In the "IBM Global Print" popup, click "Yes", and in the subsequent "IBM Global Print" popup, click "OK".

6) In the "Global Print" web page, click the "Install Shortcut to install printers" link.

7) In the "Global Print" "Install a Printer" web page, select your Geography (NA), Country (US), Site (RTP), and Building (500), in that order.

8) In the subsequent list of printers displayed, click the link "Install usrtplkr".

9) If prompted by the "IBM Global Print Selection" popup to install the IPM protocol, click "Yes".

10) In the "InstallShield Self-extracting EXE" dialog box, continue by clicking "Yes".

11) You will then be instructed to reboot your machine. Click OK then do so now.

12) Once your machine has rebooted, from the Windows "Start", select "Settings", "Printers", and click on "Add Printer".

13) In the "Welcome to the Add Printer Wizard", click on "Next".

14) In the "Local or Network Printer" panel, select "Local printer" and click "Next".

15) In the "New Printer Detection" panel, click "Next".

16) In the "Select the Printer Port" panel, select "Infoprint Select", then click "Next".

17) In the "Add Printer Wizard" panel, for the "Manufacturers" section select "IBM" and for the "Printers" selection, choose "IBM InfoPrint 32 PS".

18) In the "Name Your Printer" panel accept the default printer name "IBM InfoPrint 32 PS", then click "Next" ("Do you want your Windows-based programs..", "Yes" was selected.)

19) In the "Printer Sharing" panel, select "Do not share this printer", then click "Next".

20) In the "Print Test Page" panel, select "Yes", then click "Next".

21) In the "Completing the Add Printer Wizard", confirm configuration and click "Finish". (Lotsa popups will appear, you still must configure your infoprint port).

22) In the "Infoprint Select" "You must configure your Infoprint Select port before you print to it" popup, click "OK".

23) From the Windows "Start" button, select "Settings", "Printers", and click on "IBM InfoPrint 32 PS"

24) In the "IBM InfoPrint 32 PS" panel, click on "Printer", and select "Properties".

25) In the "IBM InfoPrint 32 PS Properties" panel, select the "Port" tab and click "Configure Port".

26) In the "InfoPrint Port" panel, for the "Print server" choice field, select "Infoprint Manager", for the "Host Name" field, enter then click "usrtpprt23.raleigh.ibm.com", then click "Refresh Printer Selection List".

27) When the list of printers is refreshed, select "usrtplkr", then click "OK".

28) In the "IBM InfoPrint 32 PS Properties" panel, click "Close".

29) Print a test page a pick it up at the entrance of room 240.

Configuring Lotus Notes

These instructions assume your manager has provided you with the copy of an email from NCO DAAT Manager which has information required for your Lotus Notes setup as well as an ID file required by Lotus Notes (i.e. "shayden.id"). Once your Lotus Notes client is configured using the instructions below, to change passwords see Changing Your Password .

1) Obtain and place your ID file (i.e. "SHAYDEN.id") in the "C:\Notes\Data" folder on your machine

2) From the Windows "Start", "Programs", "Lotus Applications", click on "Lotus Notes".

3) Notes will start, your Workspace will be displayed, and a panel "Lotus Notes Client Configuration" will be displayed.

4) In the "Setting Up Connections" panel, click "Next".

5) In the "Do you want to Connect to a Domino Server" panel, select "I want to connect to a Domino Server", then click "Next".

6) In the "How do you want to Connect to a Domino Server" panel, select "Set up a connection to a local area network", then click "Next".

7) In the "Do you want to Connect to a Domino Server" panel, select "I want to connect to a Domino Server", then click "Next".

8) In the "Domino Server Name" panel, for that field enter the Home Server Name value which was specified in the e-mail your manager should have provided you with (i.e. "D03NM120/03/M/IBM").

9) In the "Who Are You" panel, the "My Notes User ID has been supplied.." choice is selected, so click "Browse" and navigate to the ID file you were given.

10) In the "Enter Password" popup, enter the password given to you in the copy of the email from your manager, then click "OK".

11) A message "Your connection to a Domino server over a LAN is now set up" should be displayed, click "Next".

12) In the "Set Up an Internet Mail Account" panel, select "I don't want to create an Internet mail account" and click "Next".

13) In the "Connect to a News Server" panel, select "I don't want to connect to a news server" and click "Next".

14) In the "Connect to an Internet Directory Server" panel, select "I don't want to connect to another directory server" and click "Next".

15) In the "Connect through a Proxy Server" panel, select "I do not connect to the Internet through a proxy server" and click "Next".

16) In the "Internet Connection Type" panel, select "Connect over local area network (or cable modem), then click "Next".

17) In the "Congratulations" panel click "Finish". Additional configuration will occur, wait a minth.

18) In the "Notes setup is complete" popup, click "OK".

19) Once the "Welcome" desktop is displayed, click on the "Mail" icon and your Inbox should be displayed. NOW GIT TO WERK!

Changing Your Password

(make sure you have a copy of your original ID file saved and remember your original password for it!)

1) From the Lotus Notes client menu bar, click on "File", select "Tools", and click on "User ID".

2) You will be queried for your current password, enter it and click "OK".

3) In the "User ID - (youruserid)" panel, under the "User ID Settings", click "Set Password".

4) Enter your current, then new password and confirm password. It's now set to your new one.

WEA Level 2 Machines

Machine Name IP Subnet Mask Gateway DNS Server

ronwea3 9.27.44.45 255.255.255.0 9.27.44.1 9.44.5.140, 9.44.5.76
haleraiser 9.27.44.41    255.255.255.0 9.27.44.1 9.44.5.140, 9.44.5.76

Steves boxes

ewok 9.27.68.18 255.255.255.0 9.27.68.1 9.44.5.76
imabox           9.27.68.19      255.255.255.0
id10t              9.27.68.16      255.255.255.0
stup1d            9.27.68.15      255.255.255.0

Transferring Files To and From IBM

1) Go to URL "https://submit.boulder.ibm.com/cgi-bin/sdfreg/idrequest.cgi?app=testcase" and fill out the form (you will have to enter your IBM intranet ID/PW, i.e. "shayden@us.ibm.com" and pw).

2) Click the option to agree to the terms and click "Request ID".

CMVC Access
(To determine what version of client is compatible with your CMVC family, see "http://w3.helpme.raleigh.ibm.com/CMVC/info.html#faminfo". The following instructions assume version 4.0. Instructions for installing/reinstalling other versions should be similar)

1) After obtaining CMVC access (see Obtain CMVC ID "), go to web site "http://sdwbdist.raleigh.ibm.com/cgi-bin/NavigateCli.pl" to get the CMVC client software, and on the right side of the web page under "Download", click the "CMVC(v4.0) link.

2) In the "CMVC Client Download Page" section of the web page, under "Developer Client Code", click on "Install Shield Version 4 Build 20031205 - Windows" link. (you will probably be presented with a "New Site Certificate" panel, click "Next" a few times and then "Finish"). You will then be prompted for your "Username and Password", enter it (i.e. "bubba@us.ibm.com" with pw), then click "OK", and save the file to the location of your choice.

3) In Winders Explorer, double click on the file you FTP'd "cmvcdc_WIN_4.0_20031205.0600.exe".

4) In the "Welcome" panel, click "Next".

5) In the "Directory Name" field, accept the default (unless you desire otherwise), then click "Next".

6) In the summary page, click "Next". Wait a minth, then click "Finish".

7) An icon should now be on your Winders desktop (CMVCDC40), double click this icon.

8) In the "CMVC Startup Wizard" panel, click "Next".

9) When queried for your CMVC login, enter the Userid you received when you requested your CMVC ID. (i.e. "shayden"), then click "Next".

10) When queried for the CMVC family, enter "pvcwes@pvcwes.raleigh.ibm.com@1447", then click "Next".

11) When queried for the authentication method, select "PW", then click "Finish".

12) The "IBM Configuration Management Version Control - Tasks" window will appear and a prompt for your ID/PW. Enter them and click "OK". (the author had to enter it twice).

13) Once you have started the CMVC GUI "IBM Configuration Management Version Control - Tasks", to change your password click on "Actions", "Users", "Modify", and click on "Password".

14) In the "Modify User Password" popup, enter your ID and your new password (with confirm), and click "OK". Your new password is now in effect.

13) To create a defect see Creating a Defect .

14) To create a query, select "Selected" and "Add".

15) (An example) In the "Add Task", select "Query", "Defects", enter a description, and task (i.e. "state not in ('canceled') and originLogin in ('shayden') and releaseName in ('wea_r430')", then click "OK". (The example query will display all defects you originated).