Troubleshooting With NotesPeek

1) Obtain the software "ntspk32.exe" from the L2 Server.

2) Place the software "ntspk32.exe" in the notes database directory on the Domino server (where the "*.nsf" files are).

3) From your Lotus Notes client "Workspace", select your mail database (i.e. "Steve H on D03NM120", right mouse  click and select "Database", and click on "Properties". This should display your "Server" (i.e. "D03NM120/03/M/IBM"), and "Filename" (i.e. "mail10\shayden.nsf"). These values will be used later.

4) Double click on the file "ntspk32.exe", and accept the license agreement..

5) In the "NotesPeek" GUI, scope down from "Servers" to your server (i.e. "D03NM120/03/M/IBM"), and click the "+" icon to scope to this server (you will probably be prompted for your password. Enter it and click "OK"). This should result in the display of files on this server.

6) Scope to the appropriate file (i.e. "mail10") and select the user you wish to analyze (i.e. "Steve H")


To Get All Of A Users Data

1) On the GUI menu bar, select "Data", and click on "Dump to file".

2) In the "Dump to File" popup, enter a file name you wish to dump this data to (click the "..." button to choose a directory/folder), select "Include collapsed data", then click "OK" (this will perhaps produce a very large file, dependant upon how much data you have on the server)..


To Get Specific Data For a User

This procedure assumes the administrator has enabled trace logging on the ESS Server.

1) Determine the UID for the particular data element this user is experiencing problems with in the ESS Server's "*\WebSphere\IBMSyncServer\logs" directory (i.e. in the "ESS_Traces_2003.12.01.log", towards the end of the file, an entry such as "GUID =E3E7165548494F728EF66CC2ACF8E5AA",  "GUID=E3E7165548494F7285256DEA005E2912", or
"GUID=FB89FAC5E439D67687256DF0004B9367").

(Note that if you are in the Lotus Notes client, and select a particular note or calendar event, right mouse click and select "Properties", in the "Document" popup, if you select the "propeller hat" tab (far right), the GUID for this document will be the first 2 lines of the ID minus the first 2 characters of  both values with no colons (i.e. if the values are "OFFB89FAC5:E439D676"
and "ON87256DF0:004B9367", the GUID would be "FB89FAC5E439D67687256DF0004B9367 ")

2) On the GUI menu bar, select "Data", and click on "Open Note".

3) In the "Open Note" popup, enter the UID from step 1, select UNID and HEX, then click "OK". If it exists, the entry will be placed in the scope and highlighted.

4) On the GUI menu bar, select "Data", and click on "Dump to file".

5) In the "Dump to File" popup, enter a file name you wish to dump this data to (click the "..." button to choose a directory/folder), select "Include collapsed data", then click "OK". The resulting file might be a few hundred megabytes.