Steve Hayden


New Hill, NC 27562





Innovative, creative, results-driven technologist and organizational change agent with significant experience in researching and implementation of collaboration technologies for global corporations. Skilled in knowledge and technology transfer, including strategic planning, requirements/knowledge acquisition, resource identification, relationship building, project planning/monitoring, and qualification of deliverables provided from R&D activities. I have strong software development experience in numerous application domains and technologies. Strong verbal and written communications skills with proven track record of improving organizational effectiveness and productivity.


Comfortable with and capable of communicating with all organizational and technical-knowledge levels and delivering technical presentations to any size audience. Adept at facilitating teams to consensus. Passionately embrace and love to learn new and emerging technology and share knowledge.





Microsoft Azure | VMWare Virtualization | Ruby | Ruby on Rails (RoR) | Java | J2EE/JEE | JavaScript (client and server side)|  Linux | UNIX | AIX | Windows | Solaris | RDBM | DB2 | Oracle | MySQL  Derby | Cloudscape | Postgres | MongoDB | Eclipse | Rational Application Developer (RAD) | Web and RESTful Services JSPs | EJB/ERBs | SQL | HTML | XML | JSON | GIT | CVS | SVN | Jira | Rally | Code and Defect Tracking Systems




Cloud and Virtualization | Futuring | Strategic Planning | Thought Leadership | Emerging Technology Implementation and Transfer | Innovation Software Engineering | Knowledge Engineering | Systems Analysis | Process Development | Artificial Intelligence (AI) Project Management | Agile Methodology | Software Development Life Cycle (SDLC) | Object Oriented Design (OOD) 

Electronic Commerce | Tactical Communications | Presentations | Resource Optimization | Relationship Development







GSK, Research Triangle Park, NC                                                                                                                      2018-2022

Principal Collaboration Engineer

Responsible for researching and implementing collaboration technologies for improved communications between GSK personnel worldwide.

·        Was change agent and educational resource for adoption, implementation, and on-going usage of Agile methodologies in GSK's Global Core Technologies department and other parts of the company.

·        Developed Microsoft Azure based Javascript/NodeJS Smart Room Utilization Application (SRUA) which continuously monitored Cisco Smart Room utilization and automatically generated and emailed reports to GSK executives used for making business decisions regarding spending/distribution of 1400+ SR's in GSK locations around the globe.

·        Created and documented process for building a development environment for an IBM Watson based application for GSK’s Core Technologies Artificial Intelligence and Machine Learning Department for use by new developers to enhance and maintain an “Employee IT Support” chatbot for use throughout GSK’s global operations.

·        Principal Integration Engineer for eDiscovery in Workplace data retention and preservation Microsoft Azure application performing project management, requirements capture and working with 3rd party development organization (PWC) including engineering, implementation and test of this Azure Cloud based solution.

·        Responsible for research, review and potential implementation and administration of new feature/functionality for Microsoft Teams product for use in GSK facilities worldwide.

·        Provided engineering, configuration, and administrative support for implementation of Nextplane technology which provides interoperability between Slack and Microsoft Teams collaboration products allowing GSK and 23andMe to collaborate using technologies of choice.

·        Provided engineering, configuration and administrative support for implementation of Slack for GSK AI/ML and Software Engineering teams allowing use of that product as their technology of choice for IM/collaboration.

·        Created WIN-911 POC/MVA installation/config and associated engineering of GSK manufacturing sites implementation of WIN-911 (communications alerting technology) which was to address security/compliance audit issues discovered at various sites to be used as a model for implementation of that technology at multiple manufacturing sites globally.

·        Responsible for making recommendations to Core Technology (formerly Platforms Technology) Leadership Team on university and community relations for that organization.



EASI | Cisco, Research Triangle Park, NC                                                                                                                                                                                                                                                                          2016 - 2017

Senior Software Development Engineer

Designed and developed features for Ruby/RoR-based Cisco Smart Software Licensing application used by Cisco customers to perform smart licensing registration for Cisco products. Created RESTful APIs to communicate with other components and technologies.


VCE | EMS | Dell, Research Triangle Park, NC                                                    2014 - 2015

Senior Software Engineer | Agile SCRUM Master | Consultant

·        Senior Software Engineer and Agile scrum master including software architecture/design, development, and test of Ruby/Ruby on Rails VMWare based applications for demonstrating VCE cloud product capabilities including development of an application to automatically extract code from GIT repository, perform nightly build of an ISO, execute the creation, installation, and test of the application as a VMWare virtual machine, using DevSecOps principles.

·        Liaison between VCE and EMC’s CTO External Relations organization and associated local universities and associations. Liaison between VCE and the North Carolina Technology Association (NCTA).


TSG | CTG | Aerotek, Research Triangle Park, NC                                               2010 - 2014

Consultant and software developer

·        Consultant at Raytheon performing research and development of Java based Raytheon JPS Communications interoperability products.

·        Consultant at IBM performing research and development of Java based systems administration applications for IBM’s cloud offerings.

·        Consultant in Advance Auto CTO’s organization responsible for architecture, software design, development, and test of Java based J2EE and web services applications for providing automotive parts information to Carquest stores as well as other customer/external system’s access to those web services.


IBM, Research Triangle Park, NC                                                                       1996 - 2009

Advisory Software Engineer | Development Team Lead | University Relations Advisor | Board Member of IBM/RTP Center for Advanced Studies

·        Application Development Project Lead and scrum master for team developing J2EE web applications resulting in improvements in product support team’s organizational productivity (increased customer satisfaction, reduced overall time to customer problem resolution).

·        Developed J2EE electronic banking applications performing architecture, software development and customer support. Architect and team lead for IBM WebSphere Application Server based products. Trained/mentored staff members in architecture, software engineering, application development, test engineering, systems administration and agile methodology.

·        Created and supported VMWare VMs’ for demonstration and support of WebSphere Portlet Factory development environment.

·        Led development of web-based front-end to mainframe-based Supply Chain Management application, allowing web access to legacy product and improving competitiveness.

·        Created JEE application for capturing and managing ideas generated within IBM, leading formation of team and associated process for assessing and determining disposition of ideas within organization.

·       Wrote application to automatically collect and send customers' application logs to IBM support organization for problem analysis, saving hundreds of man hours of data collection, analysis and debugging.

·        Developed IBM DB2 Everyplace (DB2e) PocketPC mobile applications, increasing product adoption.

·        Developed enhancements to IBM WebSphere® product, including diagnosing and repairing defects.

·        Designed and developed web-based eCommerce systems, enabling electronic banking / billing.

·       Board member of IBM’s RTP's Center for Advanced Studies “Advisory Board” that determines which research projects/activities IBM RTP funded at US universities. Fostered technology transfer of “Virtual Computing Laboratory” technology from local universities into IBM RTP operations. Acted as liaison to university personnel and mentored graduate students and interns/co-ops as required.


Nortel | Bell Northern Research, Inc                                                                  1979 - 1996

Member of Scientific Staff / University Interactions Program Coordinator / Virtual Reality Consultant

·        Co-architect for the original Dallas Cowboys web site which allowed fans to order Cowboys paraphernalia on-line. Site employed Quicktime VR as well as other state of the art web and associated technologies

·        Coordinated program exploring the usage and feasibility of virtual and immersive environments in Nortel R&D and manufacturing. Developed proof of concept VR systems and created business cases justifying implementation of those systems for Nortel/BNR executives.

·        Nortel/BNR liaison to NCSU’s Integrated Manufacturing Systems Engineering Institute, provided research direction as well as participated as industry subject matter expert providing domain knowledge to faculty and students in various research projects.

·        Created organization and process for assessing emerging knowledge and technology for potential transfer from universities, government labs, other industries, and standard bodies at BNR to incorporate emerging technologies and methodologies into BNR processes and products.

·        Realized and published white paper on need for Strategic Plan for lab, created strategy planning process, including futuring, resulting in the creation of strategic plan for 1500+ person lab.

·        Conceived and created process for new idea capture and analysis and was Project Manager/Team Lead in development of this application, resulting in application/database used by lab for capturing and storing product and process ideas (this was patented after I left BNR/Nortel).

·        Liaison to Motorola Corporation’s Center for Emerging Computing Technologies to enable technology and knowledge transfer between Nortel/BNR and Motorola.

·        Developed software features for Nortel telecommunications products, lead for “Design for Testability” in BNR Hardware Development Services organization assessing and recommending chip to systems modifications to improve manufacturability and testability for those products.

·        “Visiting Research Scientist” and Knowledge Engineer for joint Nortel/Vanderbilt University Artificial Intelligence research project to develop AI based expert systems for use in Nortel manufacturing test process, system performed better than human technician when troubleshooting electronics product.

·        Liaison to Hewlett Packard Corporation’s Artificial Intelligence Laboratory to enable technology and knowledge transfer between Nortel/BNR and HP. Coordinated beta and acceptance testing of initial versions of HP UX and HP’s implementation of Common Lisp on that platform.

·        “Industry Fellow” - Subject matter expert (Software Engineering, Test Engineering, Manufacturing Engineering, Computer Integrated Manufacturing) advising university faculty and students on Nortel’s telecommunications products design and manufacturing processes.

·        Developed applications to report factory computer-controlled equipment utilization and yields of electronics manufacturing processes for management decision support systems.




             IBM Certified IBM Certified eBusiness Solutions Technologist | Certified in Scaled Agile Framework (SAFe)

        Senior Member, Institute of Electrical and Electronic Engineers | Association for Computing Machinery | World Future Society

               Patent #20090259674: Aggregating Information Sources for Updating User Calendar and Notifying User of Change

     Comprehensive Addendum of Organizational and Research Activities Available